TEACHERS’ FUND TO GO DIGITAL

TEACHERS’ FUND TO DIGITALIZE ITS OPERATION

As we celebrates teachers tomorrow, I seize the opportunity to get you informed about one of the steps being taking by the FUND to deliver quick operational services to contributors of the FUND.

Please be informed that in the coming weeks, the FUND will officially *LAUNCH* its digitisation process. In fact, we hope to do the launching during this year’s Annual General meeting (AGM).

The following platforms will be fully operationalised:
1. USSD APPLICATION

2) WEB/CRM APPLICATION

3) MOBILE APPLICATION

Using these platforms will ensure;
1. *Process Automation*: i.e, Automation of loans, Retirement benefits (processing), Membership, Contributions adjustment

2. *Chart Bots:* The platforms will enable real time chat between members and the FUND

3. *Online Payments:* The platforms will support the *online payments* *to* and *from* members of the FUND

4. *Social media engagement* will equally be available

Essentially, what this means is that we will ensure;
1. Speed in process turnaround time for all transactions

2. Convenience in transacting business with the FUND

3. Real time response to members requests

4. Improved collaboration between the FUND and the district secretariat

5. Improved customer engagements.

Please be informed again that, other policies being put in place by the FUND in our quest to respond to members expectations are receiving attention earnestly and you will be briefed accordingly.

*Director Prince Agyemang Duah*
(Ashanti Regional Trustee, Teachers Fund)

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